We'd love to hear from you.
Let us know how we can help.
How does my subscription work?

If you are a new customer, your first shipment consists of 30 free Hubble lenses. After that, you'll receive monthly deliveries of 60 lenses each. There will be a $4 shipping/handling charge for each delivery. Your card will be charged each time your lenses are shipped and you can cancel at any time.

I don’t wear contact lenses every day. Can I get shipments less frequently?

Definitely. After you set up your subscription, you may change how frequently you receive shipments.

What is your return policy?

You may return your Hubble contacts for any reason up to 15 days after you receive them for a full refund of the product cost (i.e., excluding shipping and handling costs), less a $7.00 restocking fee, so long as the outer shipping box is unopened. You must email into help@hubblecontacts.com to get a unique return shipping label before you return your package. Refunds for returned packages will not be accepted without this label. Unfortunately, we cannot accept returns if the outer shipping box has been opened, because we cannot guarantee that the lenses haven’t been tampered with. If your prescription changes, after you let us know your new Hubble prescription, we’re happy to send you contacts that satisfy your new prescription. Just ship the old ones back to us in the original unopened outer packaging. Finally, please let us know if you have received any lenses that don’t feel right and we’ll be more than happy to take care of you.

When will my first paid order be shipped?

Your first paid order will be shipped 16 days after your initial free two week order is placed to ensure that you never run out.

Someone placed a fraudulent order. How can I stop it from shipping?

Oh no! Please get in touch with our team at help@hubblecontacts.com and we’ll be happy to help.

What happens if my prescription changes?

If your prescription changes (or even if you just entered it incorrectly), feel free to contact us and we'll change it.

May I change my subscription? How?

You may make changes to your subscription, such as altering the frequency of shipments, from your user profile. Or, if you need help, just contact our team at help@hubblecontacts.com.

May I cancel my subscription?

Yes, of course - you're in control. You may cancel your subscription by calling us at 1-647-557-7765 between 9AM and 5PM EST, Monday through Friday, excluding bank and public holidays.

Where do you ship?

We currently ship to Canada, the UK, Germany, the Netherlands, as well as the U.S. and certain of its territories, including Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses

What is the cost of shipping for each delivery?

We charge just $4 for shipping and handling on each delivery.

Can I change the shipping method once my order has shipped?

Sorry - no. Once your order ships we are unable to modify the method by which it was sent.

Will I be responsible for any taxes or customs duties?

No, you should not be paying any taxes or duties. If for some reason you are charged for either or both of these contact us at help@hubblecontacts.com and we will issue a credit to you.

How will my Hubble contacts be delivered to me?

Your Hubble contact lenses will be delivered by International Mail Services’ ePacket service; expedited shipping, when relevant, will customarily be via DHL’s PLX service. The ePacket service utilizes the USPS and packages are deposited directly at the USPS “International Service Center” at Chicago, Illinois O’Hare Airport from the Company’s fulfillment center in Plainfield, Indiana. Packages are then transported by the USPS directly to Canada Post at Toronto for final delivery to you.

What forms of payment do you accept?

We accept all major credit and debit cards.

Do you accept vision care insurance as payment?

Like other online contact lens stores, we don’t deal with insurance providers directly, but you can use the receipt we’ll email to you after check-out when applying for reimbursement from your provider.

How do I get a receipt to submit to my vision care insurance provider?

Contact us at help@hubblecontacts.com and we can send you an invoice for your insurance provider.

Can Hubble help me find a medical professional to make an appointment for a contact lens fitting?

Yes, we would be happy to help you find a doctor near you with whom you can make an appointment for a fitting and to obtain your prescription should you not currently have a valid Hubble contact lens prescription. Please refer to this page for more information about the doctors in your area. We will be expanding the group of doctors for referral on an ongoing basis. We would also be happy to help you book your appointment.

If I go to one of the doctors you let me know about, do I have to pay for my appointment?

Yes. Just like any visit to your doctor, you are responsible for the cost of your appointment. However, many of these doctors accept vision insurance (assuming you have appropriate coverage remaining). To be clear, these doctors do not receive any form of compensation from us and they will only prescribe Hubble contact lenses for you if they believe Hubble contact lenses are the most suitable for you. Please refer to this page for more information about the doctors in your area.

Do I need a contact lens prescription to place an order?

Yes, all orders require a valid prescription from a doctor, including your name; the date of prescription expiration; the prescriber's name; and, for the lenses themselves, power, base curve, manufacturer, diameter, and material. If you’re unsure of anything please contact us at help@hubbecontacts.com. We are also happy to contact your eye care provider to check your prescription on your behalf.

How do I order if I don’t have a physical copy of my prescription?

It’s easy! When checking out, just indicate your power for each eye, confirm the rest, and we’ll take it from there.

What happens if my prescription changes?

If your prescription changes (or even if you just entered it incorrectly), feel free to contact us and we'll change it.

Where are your lenses made?

Our lenses are made by our partner, St. Shine, in their state-of-the art manufacturing facility in Taipei, Taiwan. You can learn more about our lenses here.

What are your lenses made of?

Our lenses are made of high-grade methafilcon-A hydrogel material with 55% water content, UV protection, and a thin edge.

Are Hubble contact lenses approved by Health Canada?

Yes, our lenses have been approved for sale in Canada.

Do Hubble lenses have ultraviolet (UV) filters?

Yes, all of our lenses have UV filters.

What power ranges do you offer?

We currently offer lenses with powers ranging from -0.50 to -12.00 and +0.5 to +6.00.

Why does Hubble sell lenses with a single BC (base curve) and a single DIA (diameter)?

The BC and DIA used for Hubble lenses are suitable for almost all people who wear contact lenses and have no or mild astigmatism (less than -1.00 cylinder). Most lenses from most manufacturers are only offered in one BC and DIA as well.

Do you sell lenses for people with astigmatism (toric lenses)?

At this point we are concentrating on selling daily lenses to individuals without astigmatism. We have found, however, that many patients with mild astigmatism (less than -1.00 cylinder) usually have positive experiences with our lenses. For patients with more significant astigmatism, we are planning to offer toric lenses for people with astigmatism soon. If you would like to be notified by email when we get them in, please enter your information here.

Do you sell Multifocal/Bifocal contact lenses?

We currently do not but are working hard to get them in stock for you! If you would like to be notified by email when we get them in, please enter your information here. You'll be the first we reach out to!

Do you sell bi-weekly or monthly lenses?

We currently sell only daily lenses because we believe that wearing a new lens every day is the safest and most comfortable way to wear contacts. We are investigating selling longer-wear (bi-weekly and monthly) lenses, but will only sell these lenses if we find a product that meets the same high standards of safety and comfort that our daily lenses satisfy. Stay tuned!

Do you carry colored contact lenses?

We unfortunately do not carry colored contact lenses.

Can teenagers wear Hubble lenses?

Yes, all patients with a valid prescription can wear Hubble daily lenses.

Can I use water or contact lens solution to clean or store my Hubble contact lenses?

No! Hubble lenses are daily lenses, designed for individual use. Please do not attempt to wear them for more than one day.

In my last shipment I received different color boxes than my latest shipment. Did something about my lenses change?

Nope! We have 5 different box colors and we like to switch them up to make our shipments more colorful. But don’t worry - it’s the exact same high-quality lenses in each box.

What additional information do you have for Hubble contact lens wearers?

For more information, see the Hubble Wearers Guide.

What fitting information do you have for eye care professionals?

Check out our Hubble Fitting Guide to learn more about fitting patients in Hubble contacts.

I'm a prescriber interested in a Hubble fitting set. Can I get one?

Of course! Contact us for more information at help@hubblecontacts.com.